Integrations
Document OCR for Zendesk
Document OCR for Zendesk and PDF OCR for Zendesk attachments. Read PDF, image and Excel files on a ticket and write the checked fields back to it.
PDF OCR for Zendesk Tickets
Attachments hold the work, and they sit unread until an agent opens them. UpBrains AI brings OCR for Zendesk tickets into your queues: it extracts key data points from PDF, Excel and image attachments and from the message itself, with precision and at scale, in more than 30 languages. The OCR extractor keeps the layout of the original, so tables stay tables.
Extract Data From Zendesk Attachments
Zendesk attachment OCR is the first step. UpBrains AI then classifies each attachment, extracts its fields and line items, and checks them against your catalog and customer records. Purchase orders, invoices, quotes and compliance paperwork all take the same path through Document Reading, or define a custom automation of your own.
Zendesk PDF Extraction That Writes Back
The result lands where your agents already work. Post the text as a ticket comment with its layout intact, fill custom fields with the extracted values, add tags, or route the ticket to the right group based on what the attachment says.
AI Agents for Ticket Triage
AI agents triage tickets, draft responses and route attachment-heavy requests to the right queue, keeping your agents focused on the conversations that actually need them.
Built for Distributors and Manufacturers
Purpose-built skills for supply chain teams: order processing, RFQ handling, invoice processing and Certificate of Analysis (CoA) checks, triggered straight from your Zendesk workflows.
Get Started
UpBrains AI is available in the Zendesk Marketplace. Book Your Walkthrough to see your own ticket queues automated end to end.
Frequently Asked Questions
What is Document OCR for Zendesk?
It is UpBrains AI working inside your Zendesk account. It reads the PDF, Excel and image attachments on a ticket, along with the message itself, in 30+ languages, and keeps the layout of the original, so tables stay tables and line items stay lined up.
How does PDF OCR for Zendesk work on a ticket?
A ticket event starts the automation. UpBrains AI runs OCR over every attachment, classifies each one and extracts its header fields and line items. It then posts the text as a comment, updates the ticket's fields or adds tags, whichever your workflow calls for.
Can I extract data from Zendesk attachments into custom fields?
Yes. Map the extracted values to your ticket fields, custom fields included, so the data sits on the ticket your agents already work in and your automations can act on it.
Can a purchase order on a ticket reach our ERP?
Yes. UpBrains AI turns a ticket with an attached purchase order into a validated, ERP-ready order: it checks the fields and line items against your catalog and customer records, then updates the ticket with the outcome. A person can review it first whenever you want that step.
How do I get started?
UpBrains AI is available in the Zendesk Marketplace. Connect your Zendesk account, then choose the triggers, automations and custom fields you want to use. Or book a Walkthrough to see your own ticket queues automated end to end.
See your inbox become your transaction workspace
See your own quotes, orders, and invoices processed in minutes.
Encryption, tenant isolation, and human review. Trust & security